The buying experience
at Tuesday, December 20, 2011Labels: buying, mediamarkt, samsung galaxy sii, smartphone
In my last post I compared prices online. There are two online shops that offer the Galaxy SII for 399€; Amazon and a few others are 20 € more expensive but don't have shipping costs.
Amazon is the only online retailer that I really trust. Only once did I buy a laptop with T-online. Buying my flatscreen with Amazon was a huge decision but when prices are hundreds of Euro cheaper, you just have to give in. Usually I prefer to go to shops and wait for offers. A huge problem for me is that I'm only in Berlin for a short time, so I can't wait too long for shipping.
When looking back on Amazon, the price is at 465€ and only other partner firms sell it for 419€ there. This rules out Amazon for me - and due to lack of trust online retailers in general.
My subjective and biased view on shops: I can pick up the product right away, no waiting. I get service when buying but most importantly when something is wrong - bringing the device back and receiving a new one takes only minutes. In case there is a hardware problem later in my 2-year warrenty time, they take care of all the hassle with sending, repairing etc.
For me this is worth paying a few Euro more, however, not extensively more. When being so close to the buying experience. I really need to be careful not to rush into the shop and just buy anything only to own it.
Luckily, I found the cheapest offer today at my Media Markt in Berlin. 399€! I really didn't expect that. Cheaper than online retailers! Perfect. So I stood there in the market, thought about it, well, and after this whole process, I'm sure, I want it, I got it. I own a Samsung Galaxy SII now. Amazing.
The service was great, they offered me some insurance which I declined and they already had all my details saved because I shopped there before. The seller was friendly and I enjoyed having a quick chat while getting the phone. And the best: In the shop I was also able to buy some extras. A silicon case for example. I think I will also look into screen covers online.
Today is full of suprises: The box in which the Galaxy S2 came was tiny. My old phones always had boxes about three times the size. Anyway, it's all too exciting. I will unpack it now and see what it's like.